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Quality work deserves a quality guarantee. At Alpine Chimney Sweeps, we back our chimney services with reliable, straightforward warranties so you can light every fire with absolute confidence. Below, you'll find everything you need to know about our coverage and our promise to you.
All parts and materials are warranted by the manufacturer for the period stated. Alpine Chimney Sweeps warranties the installation / application of these parts and materials for a period of a year (1) from the date of service.
Labor is not included in warranty. Labor cost is extra. Our one year (1) warranty does not cover damage caused by storms, wildlife. If parts/materials are altered in any manner by any party other than Alpine Chimney Sweeps, the warranty is voided.
General Deterioration is going to start the day we have finished the work. Example: We repair a crack in the fireplace (tuck point). That crack reappears within the month. Alpine Chimney Sweeps Inc will come and repair that crack again, as long as there are no odd circumstances as to why the crack has reappeared.
Now if that crack reappears after extensive usage and time has passed then no warranty is given. Normal wear and tear, deterioration of joints or masonry surfaces due to overexposure from water, mold, fungus, or fire, acts of God, wildlife or collisions (human or mechanical) hairline cracks, spalling, cracking due to settling or shifting.
Alpine Chimney Sweeps warranties installation / application of these parts and materials for the period of one (1) year. This warranty has a lifetime coverage against rust and corrosion of this product by the manufacturer as long as said purchaser owns the home in which this stainless steel chase cover was originally installed. If these parts and materials are altered in any manner by any other party other than Alpine Chimney Sweeps, then the warranty is voided.
All parts and materials must be readily available for Alpine Chimney Sweeps to pick up and / or evaluate if any problems occur or warranty will be voided. This warranty does not cover damage caused by storms, wildlife, acts of God, or lack of proper maintenance and is limited to the original purchaser only. Alpine Chimney Sweeps shall not be liable for any costs for removal or re-installation of the chase cover or any liability for special consequential or incidental damages in any way related to or arising out of defects or damages caused by incidences not covered by this warranty.
All chimney caps / top mount dampers are designed up to the current codes and standards as well as designed by the proper code methods for each style of chimney item. All chimney caps / top mount dampers are lifetime guaranteed with an Alpine Chimney Sweeps professional install.
Caps are not warranted from high winds over 50 miles per hour. Any falling debris, tree or vine growth touching the chimney cap, or any chimney deterioration of the chimney that causes the supports to come loose is not covered by the Alpine Chimney Sweeps warranty. There is a lifetime warranty against rust and corrosion from the manufacturer.
Alpine Chimney Sweeps uses the solvent base “Chimney Saver Waterproofing." Water leak repairs are not 100% guaranteed if a leak has occurred. Alpine Chimney Sweeps Inc. estimates the best products (chimneysaver.com) to apply to prevent and stop leaks. If the exterior chimney chase's mortar and brick are saturated and water is pouring into the home, then there is a possibility that you might need to replace the grout or rebuild the entire chimney. Our first step is to always apply the best repair products on the market for chimney leaks.
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We suggest replacing any panels that are cracked completely into separate pieces. Not replacing these panels can cause the warranty to be voided on the fireplace and flue pipe. Panels are made to only absorb heat and will need to be replaced when cracking has completely separated the panel into two(2) or more pieces. Hairline cracks are not an issue or a fire hazard. No warranty on replacement refractory panels due to the usage of the fireplace is out of Alpine Chimney Sweeps’ control. Gates, cracked panels, wood being placed into an already burning fire sometimes falls back onto the panels creating cracks. Panels are made to break and absorb heat, therefore no warranty is given. However, if a panel breaks (not a stress crack), within the first couple of fires, call Alpine Chimney Sweeps to discuss a visit.
Contact UsThis warranty applies as long as the purchaser owns the home in which the Lifetime Lining System, stainless steel chimney liner was originally installed. The warranty is subject to the following conditions:
General deterioration is going to start the day that we finish the work.
Example of coverage:
If a material is installed and fails due to a workmanship error, Alpine Chimney Sweeps covers the needed repairs under our Limited Workmanship Warranty.
If a material is installed and fails due to lack of maintenance / and or neglect by the homeowner, then it is not covered under Alpine Chimney Sweeps warranty.
Alpine Chimney Sweeps’ safety inspections and / or chimney inspections are done as a visual inspection of the chimney and fireplace per the client’s request. This is a convenience, not a certification of fire worthiness or safety. Since conditions of use are beyond Alpine Chimney Sweeps’ control, we make no warranty of safety or function and none is implied. Any items noted on the estimate or invoice is what Alpine Chimney Sweeps determines needs attention for the proper anatomy of a quality functioning fireplace and chimney, Alpine Chimney Sweeps’ chimney inspection states that the following points were reviewed on the client’s fireplace and chimney:
This process is proven to be a no mess chimney sweep that takes about 30 – 45 minutes.
The team at Alpine Chimney is here to address any questions you have - don’t hesitate to reach out.